Return Policy

We want customers to have a clear path for return-related questions. Eligible requests may be submitted within 14 days of confirmed delivery.

Return Review Conditions

To be considered for review, returned items should generally:

• Be unused and unwashed
• Remain free from damage caused after delivery
• Include original packaging when practical
• Match the item identified in the return request
• Be accompanied by order details sufficient for review

Items that have been used, altered, washed, or returned in unsuitable condition may not qualify.

Starting a Return Request

Please email service@smilebedding.com and include:

• Your order reference
• The item involved
• The reason for the request
• Photos where an item arrived damaged, incorrect, or visibly defective

Our team will review the request and provide the next steps if the item appears eligible.

Incorrect, Damaged, or Defective Items

If your order arrives with a clear issue, contact us as soon as reasonably possible after delivery. Supporting images may be requested so we can understand the condition of the item and determine an appropriate resolution.

Return Evaluation

Once a return is received, it may be inspected to confirm that it aligns with the approved request and the stated return conditions. The outcome will be communicated after review.

Shipping Responsibility

Return shipping arrangements may differ depending on the reason for the return. Where an item is confirmed to be incorrect, damaged in transit, or defective upon arrival, the situation will be reviewed accordingly. For other eligible return reasons, return shipping may remain the responsibility of the customer unless support states otherwise.

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